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eBay Store About Us Feedback ASK OUR EXPERTS03 5940 3377Hours: 9am-5pm Mon-Fri Store Payment Postage About Us Returns Contact Us ENDING SOON! About us Smithies Outback is a four wheel drive and camping store that is located in Pakenham, Victoria. We stock top brands that we use and test ourselves during competitions and also when we are out camping with our families and friends. Some of the brands we stock include Warn, ARB and OZtrail. Read more PRODUCT DETAILS Postage Calculator! Select your Country, enter your postcode and click apply: Country: AUSTRALIA Postcode: Postage Option Cost AusPost eParcel Use Calculator Above AusPost Express POST eParcel Use Calculator Above SB002 - D22 NAVARA IDLER STRENGTHING BRACKET It is a common issue in D22 Navara's that the side loading on the lower pivot pin creates excessive wear resulting in the bushings wearing out prematurely. As soon as a suspension lift &/or larger tyres are fitted this becomes worse. This bracket is manufactured from 4mm mild steel with an oversized pivot hole to accept both Genuine & aftermarket Idler arms. Simple bolt on fix. Full range of suspension parts, kits & components availabile in our store, or email us for anything you may need. Payment Postage About Us Our Promise --> Returns Contact Us Disclaimer Please ensure your eBay details are correct and that all messages sent are sent through eBay and NOT PayPal, as we do not receive these into our system. We accept the following methods of payment: PayPal - Please follow the eBay checkout links. Australian Money order - Please email us for payee details Bank Transfer - Bank details will be provided as part of eBay checkout process It may take up to 2 business days for us to receive payment into our account. Orders will not be shipped until full payment has been received. Winning bidder please note the following: The winning bidders will receive an email from Smithies Outback Gear with payment instructions. Please checkout using the eBay checkout process. All payments are due within 5 days of our email notification following end of sale. Please include eBay user-id as reference when using bank deposit and email remittance to email@example.com so we can track your payment. We will post your item once your funds are cleared. We will post to the address registered within eBay so please ensure your address is correct. All purchases include a tax invoice. Freight & Handling To offer our customers the best value for money we utilise a number of different freight services. Who the parcel is shipped with depends on item size, weight contents and final destination. In most cases (depending on carrier) deliveries can be tracked online with your consignment note number, provided on dispatch. (Unless otherwise stated in listing) A signature is required on delivery, please ensure the delivery address has an authorised person to receipt the item available between 8am & 5pm Mon-Fri. If no one is home, the delivering company will leave a collection card, it will be your responsibility to collect it from the depot. Re-delivery fees are not our responsibility. A street address is required for large items, as deliveries for these cannot be made to Post Office boxes. If you order a large or heavy item, this will need to be sent via Courier. Our parcels are well-packaged and safely shipped to your door. Details of the carrier and tracking information will be provided after your goods have been dispatched. We will ship items within 3 business days (Mon-Fri, excl. Public Holidays) of payment having been received. If there is a delay we will notify you ASAP. Delivery times depend on final location -When being sent by Registered Australia Post All deliveries require a signature upon delivery. Deliveries can be tracked online with your consignment note number, provided on dispatch. If there is no one there to sign for it, Australia Post will leave a collection card, you will then be able to collect your item from your local Post Office. Re-delivery fees are not our responsibility. We will not leave goods at your door unsigned. -When being sent via Courier All deliveries require a signature upon delivery. Delivery address must be premises where someone is available between 8am and 5pm Monday to Friday to sign for delivery of your order. In most cases, deliveries can be tracked online with your consignment note number, provided on dispatch. PO Boxes are not accepted, couriers will not deliver to a PO Box or RMB addresses. Phone number is required for the courier. If no one is home, the delivering company will leave a collection card, it will be your responsibility to collect it from the depot. Re-delivery fees are not our responsibility. Your item cannot be sent until we have the relevant details. We can instruct the carrier to leave your order without a signature, but we cannot take responsibility for orders that are lost or stolen either before or after delivery. If you wish to have your item delivered without a signature, please let us know in the comments area during checkout, or send us an email at firstname.lastname@example.org Please contact us before leaving feedback if you have had an issue with any freight handling. Although all items are well packaged, If breakages or damage occurs during transportation we cannot be held responsible and do not accept any responsibility. We can arrange for insurance before shipping at the expense of the buyer, on request. All shipping times are estimated times based on normal shipping conditions. Once the item has left our possession the shipping time frame is out of our control however we use reputable companies to minimise delays or damages. Dispatched goods not received In the event that you do not receive dispatched products and we are unable to assist you to locate them in transit and we will require you to provide us with a Statutory Declaration witnessed by an eligible person and setting out that you have not received your product before we will consider replacing a product lost in transit. We have the sole discretion to refuse to replace a product lost in transit. Smithies Outback Gear has a quality approach to everything 4WD & camping related. To provide a quality service means we look for ways to: Ensure we have information and resources to support our operations Understand the needs of our industry, our clients and customers Select and train our staff to maintain high standards Continuously ensure quality Ensure regulatory compliance Monitor our clients and customers’ level of satisfaction after completion of work Set and review measurable business objectives Commit to continuous improvement. This statement indicates our attitude to our relationship with our customers and our standards of service. We request your wholehearted support in actively pursuing this quest for quality. Our business purpose is to provide quality components that we trust and use in our 4WD and camping adventures. This allows us to offer the best 4WD suspension & accessory fitting including driveline services to best suit your individual requirements, combined with A grade customer service & competitive pricing we aim to please! To show we mean what we say, Smithies Outback gear offer a 2 year or 40,000 kilometre warranty on all products and services we offer unless stipulated at the time of sale. Mission Smithies Outback Gear is committed to providing quality repairs to our customer’s vehicles. We will work towards achieving this vision by obtaining feedback from our customers and ensuring that we always meet or exceed their expectations. We want you to buy with confidence. We have an all positive feedback rating, and we are an eBay Power Seller. Our customer service and customer satisfaction is of utmost importance to us. We are dedicated to providing customers with great service, speedy shipping, and a no questions asked money back guarantee because our products are the best quality. We dont have terms, we have an honest common sense approach to any problem - if your item arrives damaged or you are not happy with your purchase, return it and we will either replace it or refund in full. Feedback: If a negative feedback is considered, please dont! 99% of the negatives arise from miscommunication. With sufficient communication and instruction, every customer should be satisfied with happy transaction. We respond within 24 hours to all customers feedback. If you havent heard from us, your email may be lost or you may not be getting ours, please resent email with Big-Headings for our attention Customer Service: We are a registered Australian owned and operated business. You can email our friendly team at email@example.com. We will respond to all enquiries within 24 hours, usually much faster. --> Returns You may return your item within 14 days of us dispatching your purchase, provided that products returned must be in the original unopened packaging and the packaging must not be damaged Under no circumstances will we refund monies before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging. If the packaging has been opened/damaged/destroyed you authorise us to deduct a fee for repackaging the item for resale from your refund. All returns that are not faulty are subject to a $20.00 administration fee which you authorize us to be deducted off the balance to be refunded to you All items must be returned with the original invoice as proof of purchase, along with a note explaining the problem with the item. We will then contact you to organise a refund. Monies will be refunded in the form we received them. If you paid by PayPal we will credit the money to your PayPal account etc. Refunds take approximately 2-4 weeks to process by cheque, approximately 5-10 days by credit card and approximately 2-3 days by PayPal What can be returned? Faulty items Warranty items Incorrectly supplied items Change of mind items Please contact us to discuss the issue prior to returning your item. We will not accept returns without prior notice. Returning your item Upon speaking to us about your return we will allocate you a Return Merchandise Authorization Number (RMA) this number is to be clearly written on the outside packaging of the return item so that it is visible upon receipt. Return items must be placed on a track able freight Carrier. Smithies Outback Gear will not be held liable for lost freight, and will not pay or replace lost freight if we did not organize the freight. Who Pays For Returns? The customer will pay for freight if -the item is damaged due to being incorrectly fitted/used. -the parts is damaged, but not due to a manufacturer fault -if an item needs to be assessed to determine fault. (If fault is determined Smithies Outback will reimburse the cost of freight) Smithies Outback Gear will pay for freight if -we have sent you the incorrect item 20% restocking fee will apply for products that are not faulty. Refunds We will only refund items in the same form it was paid to us. If you paid by PayPal the money will be credited to your PayPal account etc. Warranty All items are brand new and covered by manufactures warranty unless stated otherwise. All warranty claims are subject to approval prior to return post. (see ‘Returns’ Section) Please contact us on 03 5940 3377 or firstname.lastname@example.org Warranty offered extends to the original purchaser only Warranty period on all items is a minimum 12 months, unless otherwise stated on the item details or extended by the manufacturer. If the item is an on sell product from another manufacturer the return will be passed on to the manufacturer for them to determine if the item will be repaired replaced or if a refund will be issued. Smithies Outback Gear will represent the customer on behalf of their claim to the manufacturer Warranty is different from returns and depends on the particular parts, manufacturer and circumstances of the claim. If you have any questions we are more than happy to help. Call us on 03 5940 3377 or email us at email@example.com All warranty approved items return shipping is done at customer’s expense unless otherwise approved. Contact Us Smithies Outback Gear's trading hours are... Monday to Friday: 8.00am to 5.00pm Saturday - Sunday: Closed (unless by appointment) Public Holidays: Closed If it is a Long weekend in Melbourne, Victoria, we may also be closed for the duration of that weekend, as we are avid 4wders much like our customers. I am sure you can understand we are closed to get away and use the product we offer to you. You can find us at 2/4 Southeast Boulevard, Pakenham, Vic 3810 (near Car Mega Mart) PH: +61 03 5940 3377 FAX: +61 03 5995 5764 firstname.lastname@example.org Please ensure your eBay details are correct and that all messages sent are sent through eBay and NOT PayPal, as we do not receive these into our system. If you bid, buy now or make an offer on any of our listings, you are agreeing to the terms herein. Smithies Outback Gear will not accept returns or provide refunds where the buyer simply changed their mind It is the buyer's responsibility to ensure the delivery address is correct. We will not be held liable for incorrect information supplied by buyer. We stock Genuine Brands only and no inferior products. All goods are securely packaged and despatched within three (3) days of cleared payment (unless otherwise stated or notified). Customers will need to provide a daytime delivery address and a contact phone number. We aim to have all products listed in our eBay store in stock, however sometimes unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order, we will contact you immediately to advise the reason for the delay. You may cancel such an order at any time prior to shipment for a full refund. We despatch Australia-wide daily, Monday-Friday (excluding public holidays) Re-delivery costs to be borne by buyer. Please allow 3-10 business days for receipt within Australia. Onus is on the buyer to check the item supplied is correct at the time of delivery. Some images may contain accessories, equipment or parts that are not included in this listing to provide a clearer understanding of the product. These items are not included in the sale. All items are as described. Images are for indication only, while we endeavour to use images of the exact product we sell, there may be some items where the image is similar but not identical, or the manufacturer may have changed the product design, the description will provide the actual product details, if you are unsure please email us prior to making your purchase. We will contact winning bidder within 24hours of auction ending We reserve the right to cancel/end the auction earlier. We will do everything we can to ensure safe delivery of your goods, but ultimately cannot be held responsible for lost, stolen, or damaged goods. We are able to freight Australia wide or you can pickup/inspect or have fitted at our Showroom located at 2/4 Southeast Boulevard, Pakenham, Vic 3810 (near Car Mega Mart) You are welcome to collect your item, or we can send anything Australia wide. Contact us on (03) 5940 3377 to ensure your item has been processed and is ready for pickup. In the unlikely event of an issue we will always do our utmost to rectify your problem. We are both accommodating and helpful, and simply ask that you deal with us in an honest and polite manner so we can help you. If you feel the transaction has not been completed correctly please contact us prior to leaving feedback so we have the opportunity to correct any issues. If you are unsure of these terms, please contact us before purchasing, as all sales are final. Smithies Outback Gear takes no responsibility for products fitted to vehicles which will render the vehicle un-roadworthy. It is the buyer’s responsibility to check with the appropriate authority as to whether the products they fit to their vehicle are permitted for use on Public Roads in their state/territory. Smithies Outback Gear, the Home of Ironman 4x4 Pakenham is located at 2/4 Southeast Boulevard, Pakenham, Vic 3810 (near Car Mega Mart) You are welcome to collect your item, or we can send anything Australia wide. Contact us on (03) 5940 3377 to ensure your item has been processed and is ready for pickup. 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